Shipping & Returns

When will I receive my order?

We understand that you can't wait to enjoy your order. We strive to ship your order within 5-10 business days. You will receive an order confirmation by email if your order is successful. After this, you will receive a shipping confirmation with track & trace code with which you can track your order.

What are the shipping costs?
For orders over €250 you pay no shipping costs. For orders under €250 there is an additional €14.95 for shipping costs.

How can I exchange or return my order?
Have you changed your mind and would you like to return your product? This is possible within 14 days after receiving your order, provided it is unused and, if reasonably possible, in its original packaging. The costs for the return shipment are at your own expense.

Send an email to info@lauilounge.com with your order number and indicate which product(s) you want to return. We will be happy to help you personally. Your order number can be found on the invoice or in the confirmation email.

If you want us to arrange your return (pickup by our courier), we charge the following rates in the Benelux:

• Junior Seat €25.00 incl. VAT
• Lounge SeatXL €30.00 incl. VAT
• Square Pouf €25.00 incl. VAT
• Kid Lounge €25.00 incl. VAT
• Long Chair Lounge €40.00 incl. VAT
• Daybed €45.00 incl. VAT
• DaybedXL €60.00 incl. VAT

Tips:

• Always ask for proof of shipping of your return from PostNL
• Please open the original packaging carefully so that you can reuse it to return the order if necessary.
• Does your order consist of multiple Laui's? Then first unpack one and see if it is completely to your liking in terms of color, fabric and comfort.

When will I get my purchase amount back?
If you cancel the agreement, we will refund all payments you have made up to that point, excluding any return costs, without delay and in any event no later than 14 days after we have been informed of your decision to cancel the agreement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

What is excluded from the warranty?
You have no guarantee against wear and tear due to use or damage by vermin.